FAQ

 

1. What types of products do you offer?

Our store provides a curated selection of beauty and lifestyle products designed to enhance your everyday routine. This includes items such as the versatile Electric Hair Trimmer and the stylish Cozy Coral Fleece Headband, which combine quality and functionality.

2. How can I contact you?

You can reach us via email at Elanorausa@gmail.com for any inquiries or assistance regarding our products or services.

3. What is your return policy?

We have a 30-day return policy. Customers have 30 days after receiving their item to request a return. Please contact us to initiate the return process.

4. Are there any items that cannot be returned?

Certain items are non-returnable, including perishable goods, custom products, and personal care items such as beauty products. If you have questions about a specific item, please reach out to us.

5. How long does it take to process a refund?

Once we receive and inspect your return, we will notify you of the approval status. If approved, refunds are processed to your original payment method within 10 business days. Please note that additional processing time may be required by your bank or credit card company.

6. Can I exchange an item?

We do not offer direct exchanges. The fastest way to obtain a different item is to return the original item and, once the return is accepted, make a separate purchase for the new item.

7. What should I do if my item is damaged or defective?

If you receive a damaged or defective item, please inspect it upon reception and contact us immediately. We will evaluate the issue and work to resolve it promptly.

8. How do I track my order?

Once your order has shipped, you will receive a tracking number via email. You can use this number to monitor the status of your shipment through the carrier's website.

9. Do you offer international shipping?

Currently, we primarily focus on domestic shipping. Please check our shipping policy for specific details regarding international orders.

10. How do I care for my beauty and lifestyle products?

Each product comes with specific care instructions. It is important to follow these guidelines to ensure longevity and maintain the quality of the items. If you have questions about a particular product, please feel free to contact us.